Last updated: 04-03-2026

At novatechbtl.com, we specialize in IT equipment and components. Due to the technical nature of these products, the following return, refund, and warranty terms apply to all purchases made through our website.

By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

Items may be returned only if they are faulty or Dead on Arrival (DOA).

Returns requested for reasons other than product defects (including ordering the wrong item or compatibility issues) will be subject to a 30% restocking fee.

Returned items must:

• Be in original condition
• Include original packaging
• Include all accessories, manuals, and components
• Not show signs of misuse, installation damage, or modification

Returns sent without prior authorization may not be accepted.

7-Day Reporting Requirement for Delivery Issues

Customers must report the following issues within 7 days of delivery:

• Incorrect item received
• Compatibility concerns
• Brand mismatch concerns
• Counterfeit concerns
• Quantity discrepancies
• Visible shipping damage
• Quality concerns

After 7 days from delivery, novatechbtl.com is not responsible for these issues.

Customers are responsible for verifying product compatibility before placing an order.

Responsibility After Delivery

Customers must inspect shipments immediately upon receipt 📦

novatechbtl.com is not responsible for:

• Shipping damage reported after delivery confirmation
• Quantity disputes reported after acceptance
• Condition disputes reported beyond the inspection window
• Compatibility errors caused by incorrect product selection

Warranty Policy (30-Day Limited Warranty)

All products sold through novatechbtl.com, including:

• New items
• Refurbished items
• Used components

are covered under a 30-day limited warranty from the delivery date.

This warranty covers:

• Verified hardware defects
• Functional failure under normal operating conditions

This warranty does not cover:

• Compatibility issues
• Incorrect installation
• Misuse or mishandling
• Electrical damage
• Improper configuration
• Software-related issues
• Physical damage after delivery

Dead on Arrival (DOA) Items

Items reported as Dead on Arrival (DOA) within 7 days of delivery qualify for:

• Replacement
  or
• Repair
  or
• Refund (if replacement is unavailable)

Supporting documentation such as photos or testing verification may be required.

Restocking Fee Policy

The following restocking fee applies when applicable:

30% restocking fee for non-defective returns, including:

• Ordering the wrong product
• Compatibility issues
• No longer needed items
• Customer preference changes

Shipping charges are non-refundable.

Warranty Claim Process

To submit a warranty request, please contact our support team through novatechbtl.com with:

• Order number
• Product name or part number
• Description of the issue
• Supporting photos or diagnostic results (if available)

Our support team will guide you through the next steps 🛠️

Limitation of Responsibility

After delivery confirmation, novatechbtl.com is not responsible for:

• Compatibility mismatches
• Incorrect product selection by the customer
• Installation errors
• Environmental or electrical damage
• Brand expectation differences

Customers are responsible for verifying compatibility before purchase.

Policy Updates

We reserve the right to modify, update, interpret, or enforce this policy at our sole discretion without prior notice.

Updates become effective immediately upon publication on this website.