Thank you for shopping with novatechbtl.com. We are committed to processing and delivering your orders as efficiently and securely as possible. Please review our shipping policy below for important details regarding order handling and delivery timelines.

Order Processing Time (Handling Time)

All orders are processed within 4 to 7 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

During high-demand seasons, promotions, or unexpected circumstances, processing times may extend slightly. If delays occur, customers will be notified when possible.

Orders are not shipped on weekends or holidays.

Shipping Rates

Shipping charges are automatically calculated at checkout based on:

• Product type
• Package size and weight
• Shipping destination
• Carrier availability

This ensures customers receive the most accurate shipping rate for their specific order.

Domestic Shipping (United States)

We ship across the United States using reliable carrier services.

Estimated delivery time:

Processing Time: 4–7 business days
Transit Time: typically 3–7 business days

Total estimated delivery timeframe: 7–14 business days

Delivery times may vary depending on location and carrier performance.

International Shipping

novatechbtl.com ships to many countries worldwide 🌍

Estimated delivery time:

Processing Time: 4–7 business days
International Transit Time: typically 7–21 business days

Total estimated delivery timeframe: 11–28 business days

International delivery timelines may vary depending on:

• Destination country
• Customs clearance procedures
• Local postal services
• Carrier delays

Customs Duties, Taxes & Import Fees

For international orders:

Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country.

novatechbtl.com is not responsible for delays caused by customs authorities.

Shipment Confirmation & Tracking

Once your order ships, you will receive a shipment confirmation email containing tracking information (when available) 📩

Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already shipped, novatechbtl.com cannot guarantee replacement or refund.

Please contact us immediately if you notice an address error after placing your order.

Email: sales@novatechbtl.com
Phone: +44 7311 132900

Lost, Stolen, or Damaged Packages

novatechbtl.com is not responsible for packages lost or delayed by shipping carriers.

However, if your package arrives damaged or does not arrive within the expected timeframe, please contact our support team:

Email: sales@novatechbtl.com
Phone: +44 7311 132900

We will assist in resolving the issue.

Shipping Delays Disclaimer

Delivery times are estimates only and may be affected by factors outside our control, including:

• Weather conditions
• Carrier service interruptions
• Customs processing delays
• Holiday shipping congestion

We appreciate your patience and understanding.